Information & Communication Technology

A Snapshot of Your Day

We are seeking a highly skilled and motivated Offshore Global Technical Support Advanced Team Leader to assist offshore wind turbine technicians in troubleshooting, maintaining, and optimizing the performance of wind turbines. As a key member of our support team, you will provide real-time technical guidance to the the GTS advanced team and support to field technicians working on offshore wind farms. Your role will involve diagnosing issues, assisting with technical procedures, and ensuring that turbines operate at peak efficiency with minimal downtime.

This is primarily remote position from the windfarms however from time to time you may be required to travel to the windfarms, requiring excellent communication skills, technical expertise in wind turbine systems, and the ability to work in a fast-paced environment.

How You’ll Make An Impact

Provide remote support to offshore technicians for troubleshooting, repairs, and maintenance on wind turbines.Analyze and diagnose technical issues using remote monitoring systems, SCADA data, and field reports.Guide technicians through complex technical procedures to ensure safe and efficient repair or replacement of components.Liaise with field engineers, OEMs (Original Equipment Manufacturers), and other technical teams to resolve issues in real-time.Monitor turbine performance via remote systems and identify potential issues before they lead to downtime.Perform remote diagnostics and recommend preventive maintenance strategies to maximize uptime.Analyze fault reports and alarms generated by wind turbine control systems.Create and update detailed technical documentation for common troubleshooting scenarios and procedures.Log and track support cases using the company’s ticketing system, ensuring timely resolution and follow-up.Provide comprehensive incident reports to the engineering and management teams, detailing technical issues, resolutions, and any required follow-up actions.Collaborate with internal teams such as Engineering & Operations to ensure that all technical solutions comply with safety regulations and operational standards.Escalate complex technical issues to advanced support or Engineering when necessary and track the resolution progress.Interface with customers, stakeholders, or site managers as needed to explain technical issues and provide updates on ongoing work.Assist in managing relationships with turbine manufacturers and third-party vendors for technical support and product knowledge.


What You Bring

Electrical, Mechanical, Renewable Energy qualifications or a related technical field preferred.Strong understanding of wind turbine systems, including mechanical, electrical, hydraulic, and control systems.Experience with SCADA systems and remote monitoring platforms for wind turbines.Ability to interpret technical documentation, schematics, and data logs.Familiarity with industry standards, safety protocols, and operational procedures for wind turbines.Previous experience working with offshore wind turbines or other renewable energy projects is highly desirable.Excellent verbal and written communication skills, particularly in explaining complex technical concepts to field technicians and non-technical personnel.Strong problem-solving and analytical abilities, with a proactive approach to identifying issues and recommending solutions.Ability to work effectively under pressure, manage multiple tasks, and prioritize issues based on urgency and impact.Team-oriented mindset, with a commitment to collaborative problem-solving.Proficient in using ticketing systems (such as Jira, ServiceNow, etc.) to log, track, and manage support cases.Strong proficiency with SCADA platforms and remote diagnostic tools.Familiarity with virtual communication and collaboration tools (e.g., Zoom, Teams).GWO (Global Wind Organization) Basic Safety Training (preferred but not required).Any relevant certifications in wind energy technology, electrical systems, or mechanical systems are a plus.May require occasional work outside of standard business hours to support technicians working in different time zones (e.g. mornings & evenings). Weekend work is also required, and shifts may be implemented.


About The Team

The support team provides real-time technical guidance to the the GTS advanced team and support to field technicians working on offshore wind farms

Who is Siemens Gamesa?

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by multiple nationalities. We celebrate character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

Opportunity to lead large projects

Opportunity to lead and mentor project teams

Jobs & Careers:https://jobs.siemens-energy.com/jobs

A Snapshot of Your Day

We are seeking a highly skilled and motivated Offshore Global Technical Support Advanced Team Leader to assist offshore wind turbine technicians in troubleshooting, maintaining, and optimizing the performance of wind turbines.

Global Technical Support Advanced Team Leader (Offshore)

Full time

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Global Technical Support Advanced Team Leader (Offshore)