Family Health Administration and Project Support Officer

• Permanent Full time
• $87,550 to 98,541 (Dep on skills + exp) 
• Opportunity to contribute to high-quality family and children’s services

About the role

As the Family Health Administration & Project Support Officer  you will provide high-level administrative and project support to the Family Health leadership team while helping ensure families can access responsive and effective services.

You will 

• Provide administrative support to the Family Health leadership team 
• Assist with Maternal and Child Health intake and appointment bookings, including processing birth notices 
• Coordinate data collection, reporting and analysis activities 
• Support projects, research activities and continuous improvement initiatives 
• Develop communications materials including flyers, brochures and information resources 
• Coordinate documentation, correspondence and policy and procedure updates 
• Support staff in the use of systems and technologies 
• Deliver high-quality customer service to families and community members

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You are highly organised, adaptable and customer-focused, with strong administration and communication skills and a genuine commitment to supporting community wellbeing outcomes.

What your experience might look like - Key Selection Criteria

• Demonstrated experience delivering high-quality administrative and customer service support 
• Strong interpersonal and written communication skills with excellent attention to detail 
• Experience coordinating projects, reporting or data-related tasks 
• Ability to manage competing priorities and work effectively under pressure 
• Experience preparing correspondence, reports and communication materials 
• Strong computer literacy, including advanced Microsoft Office skills 
• Experience with purchase requisitions, receipting and budget-related processes 
• Commitment to working respectfully with people from diverse backgrounds

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:

• Attach your updated resume
• Include a cover letter (max one page) addressing the key selection criteria.

Submit your application no later than 11:45pm on Sunday May 31, 2026

A few important things to note – don’t miss out!

• Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
• Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
• We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

Need more info?

Refer to the position description below or contact *******@melbourne.vic.gov.au

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.