Senior Service Advisor – Automotive & Fleet

📍 Gosnells, WA
🕒 Full Time

Ulti-Mech is looking for an experienced Service Advisor to help grow the mechanical and fleet side of our Gosnells workshop.

Our workshop carries out:

General light vehicle servicing and repairs
Brake, suspension and mechanical repairs
Fleet maintenance
Heavy vehicle and commercial repairs
Department of Transport inspections

We already have a dedicated booking team handling Department of Transport inspection bookings, helping reduce phone traffic and allowing this role to focus on workshop operations, customer service and growing the mechanical side of the business.

Located in Gosnells with the train station only approximately 30 metres from the workshop, this location is ideal for anyone wanting easy public transport access.

About Us

Ulti-Mech Pty Ltd is a WA-owned automotive, heavy vehicle and mining support company with operations across Perth, Newman, Port Hedland and Geraldton. We also operate Daimler Trucks Geraldton supporting Mercedes-Benz Trucks, Freightliner and Fuso.

Our Gosnells workshop has recently undergone major upgrades including:

Brand new signage and workshop presentation
New partnership with Bridgestone tyres
Expansion plans and growing customer demand

The Role

Manage day-to-day workshop customer service
Coordinate workshop bookings and job flow
Prepare quotes and invoices
Liaise with technicians and customers
Monitor WIP and workshop efficiency
Coordinate parts ordering and supplier communication
Help grow the mechanical and fleet customer base
Maintain strong customer relationships and repeat business

What We’re Looking For

Previous Service Advisor or workshop coordination experience
Automotive industry background preferred
Strong communication and organisational skills
Ability to multitask in a busy workshop environment
Positive attitude with leadership potential

What We Offer

Competitive salary package
Company vehicle/fuel provided
Company phone or phone allowance
KPI bonus structure available
Long-term stable position
Genuine career progression opportunities across multiple WA locations
Potential pathways into management and other company roles
Convenient location directly near Gosnells Train Station
Supportive WA-owned business with ongoing growth

This is a great opportunity for someone wanting more than a standard front counter role and looking to grow with an expanding WA business.